Cost of delivery:
. UK delivery is included within your price. 
. If you are ordering from outside the UK, you will be charged an additional amount for shipping. 

Dispatch time:
. Orders are dispatched within 3-5 days. 
. If you have ordered a larger item, such as a footrail or handrail, dispatch can take up to 2-3 weeks. 

Couriers and delivery time:
. Orders weighing 2kg and under are dispatched with Royal Mail 2nd class. 
UK orders should be delivered within 2-3 working days. 
Orders going to countries in Europe should be delivered within 3-5 working days. 
Orders going to the rest of the world should be delivered within 6-10 working days. 
. Orders over 2kg will be dispatched with another courier with similar delivery time frames. Tracking will be provided with these orders.  

Information required for shipping when buying from outside the UK:
. Please provide your email address and a contact phone number to be included on your shipping label. This is for in the instance that the courier or customs need to get hold of you. Your email address and phone number will not be used for any other purpose. 

Delivery and customs: 
. If you are buying from outside the UK, you will need to pay your countries VAT rate for the order to be cleared through customs. 

Quick delivery:
. If we have the materials that are needed to make your product stocked and workers available, we can provide an express service for a sub charge. If you require an item urgently, please message us for a quote. The additional cost will depend on how quickly you need your order. Additional charges may be quoted if you require an item to be sent with next day delivery and/ or if we are required to work outside of normal working hours to get your item made in the time required.